Privacy Policy
Last Updated: January 15, 2025
At Thinksharpconnecto, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our educational platform focused on liquidity and solvency analysis. We operate in accordance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 and international standards to ensure your data remains secure.
1. Information We Collect
Personal Information You Provide
When you register for courses or contact us, we collect information you voluntarily share. This typically includes your name, email address, phone number, and professional background. If you enroll in paid programs, we'll also need billing details.
- Contact details (name, email, phone number)
- Professional information (job title, company, industry)
- Educational background and learning preferences
- Payment information when purchasing courses
- Communications you send us through contact forms or email
Automatically Collected Information
Like most websites, we automatically gather certain technical data when you visit our platform. This helps us understand how people use our services and where we can improve the experience.
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our platform
- Referring websites and search terms used
- Course progress and completion rates
2. How We Use Your Information
We use the information we collect to provide you with quality education and improve our services. Everything we do with your data supports these core purposes.
| Purpose | Description |
|---|---|
| Service Delivery | Providing access to courses, sending learning materials, and tracking your progress through programs |
| Communication | Sending course updates, responding to inquiries, and sharing relevant educational content |
| Platform Improvement | Analyzing usage patterns to enhance user experience and develop new educational content |
| Payment Processing | Managing transactions and maintaining financial records for enrolled courses |
| Legal Compliance | Meeting requirements under Thai law and maintaining proper business records |
We won't use your information for purposes beyond what we've outlined here without asking for your permission first.
3. Legal Basis for Processing (PDPA Compliance)
Under Thailand's Personal Data Protection Act, we need a valid legal reason to process your personal data. Here's what applies to our operations:
Consent: When you sign up for our courses or newsletters, you're giving us permission to use your information for those specific purposes.
Contract Performance: Processing necessary to deliver the educational services you've enrolled in.
Legal Obligation: When Thai law requires us to maintain certain records or provide specific information.
Legitimate Interests: Improving our platform and preventing fraud, provided this doesn't override your fundamental rights.
You have the right to withdraw consent at any time, though this might affect our ability to provide certain services.
4. Data Sharing and Third Parties
We don't sell your personal information to anyone. Period. But we do work with trusted service providers who help us run our educational platform.
Service Providers We Work With
- Payment processors for secure transaction handling
- Email service providers for course communications
- Cloud hosting services to store course materials
- Analytics tools to understand platform usage
- Customer support software to assist with inquiries
These providers can only use your data to perform services on our behalf and are contractually required to keep your information secure.
When We Must Share Information
Sometimes we're legally required to disclose information, such as responding to valid legal requests from Thai authorities or protecting our legal rights. We'll always verify the legitimacy of such requests before sharing any data.
5. Your Rights Under Thai PDPA
Thailand's Personal Data Protection Act gives you significant control over your personal information. Here's what you can do:
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct inaccurate or incomplete information
- Erasure: Request deletion of your data when it's no longer necessary for the purposes collected
- Restriction: Limit how we process your data in certain circumstances
- Data Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests
- Withdrawal of Consent: Revoke permission you've previously given
How to Exercise Your Rights:
Send your request to [email protected] with "Data Subject Rights Request" in the subject line. We'll respond within 30 days as required by Thai law. You'll need to verify your identity before we process certain requests.
If you're not satisfied with how we handle your request, you have the right to file a complaint with Thailand's Personal Data Protection Committee.
6. Data Security Measures
Protecting your information is something we take seriously. We've implemented multiple layers of security to keep your data safe from unauthorized access or disclosure.
Technical Safeguards
- SSL encryption for all data transmitted through our website
- Secure servers with regular security updates and patches
- Firewall protection and intrusion detection systems
- Regular security audits and vulnerability assessments
- Encrypted backups of all personal data
Administrative Controls
- Limited employee access to personal data on a need-to-know basis
- Confidentiality agreements with all staff and contractors
- Regular training on data protection and privacy practices
- Incident response procedures for potential data breaches
Despite our best efforts, no system is completely secure. If we experience a data breach affecting your information, we'll notify you and relevant authorities as required by Thai law.
7. Data Retention and Deletion
We don't keep your information forever. Our retention periods depend on the type of data and why we collected it.
| Data Type | Retention Period |
|---|---|
| Course enrollment records | 5 years after course completion |
| Financial transaction data | 7 years (tax compliance requirement) |
| Marketing communications preferences | Until you unsubscribe or request deletion |
| Website analytics data | 26 months from collection |
| Support correspondence | 3 years after last interaction |
After retention periods expire, we securely delete or anonymize your data. You can request earlier deletion, though we may need to retain certain information for legal compliance.
8. International Data Transfers
Some of our service providers are based outside Thailand. When we transfer your data internationally, we ensure appropriate safeguards are in place.
We only work with providers in countries that Thailand's Personal Data Protection Committee recognizes as having adequate data protection standards, or we use standard contractual clauses approved under the PDPA.
Current International Service Providers:
Our primary data storage and email services may involve servers located in Singapore and the European Union, both of which maintain strong data protection frameworks.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our platform. These small files help us remember your preferences and understand how you use our site.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly, including login and course access
- Performance Cookies: Help us understand how visitors interact with our platform
- Functionality Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into user behavior and course engagement
You can control cookies through your browser settings. Disabling certain cookies might affect your ability to use some features of our platform.
10. Children's Privacy
Our educational platform is designed for professionals and adults. We don't knowingly collect information from anyone under 18 years old without parental consent, as required by Thai law.
If you believe we've inadvertently collected data from a minor, please contact us immediately so we can delete it.
11. Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The "Last Updated" date at the top shows when we last modified this policy. We recommend reviewing it periodically to stay informed about how we protect your information.
12. Contact Information for Privacy Matters
Questions about this privacy policy or how we handle your data? We're here to help.
Get in Touch
Thinksharpconnecto
14/39 หมู่ 6 Sathing Mo, Singhanakhon
District
Songkhla, Thailand
Phone: +66 2 282 4545
Email: [email protected]
For data protection inquiries, please include "Privacy Request" in your subject line.